At our store, we deeply value the intention behind each purchase. Whether you’re starting your practice, deepening your connection to meditation, or gifting someone a moment of calm, we want every product you receive to fully support your journey. While we carefully curate and pack each order with thoughtfulness and care, we also understand that there may be moments when something isn’t quite right — and when that happens, we’re committed to offering fair, respectful, and mindful solutions. This page outlines how returns, refunds, and exchanges are handled, both for domestic and international orders.
Returns & Exchanges
If you’d like to return or exchange a product, we accept requests within 14 days from the day your package was marked as delivered. We kindly ask that all returned items meet the following conditions:
- The item must be unused, unwashed, and free from wear, stains, or odors.
- All original tags, labels, and inner packaging must be intact and included.
- Items should be returned in the same condition you received them.
- A copy of the receipt or your order confirmation number must be included in the return.
Please do not ship your item before contacting us. Email our support team at [insert email or form link], and we will walk you through the return process. We’ll confirm whether your item qualifies for return, offer packing guidance, and share the correct return address depending on your location.
If you are requesting an exchange, we will hold the new item for you once the return has been initiated. In some cases, you may be asked to cover the shipping cost of the replacement product.
We believe that communication is key — so if something went wrong, even slightly, please reach out and allow us to find a kind and supportive solution.
International Returns & Shipping Costs
We are proud to ship worldwide and welcome customers from all over the globe. However, please note that international returns involve some additional considerations:
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
- When preparing your return package, please mark it clearly as “Returned Goods” on any customs forms. This helps avoid unnecessary customs charges or delays.
- We recommend using a trusted courier with international tracking to ensure your package arrives safely.
- We are not responsible for return packages that are lost, misrouted, or stuck in customs.
We do not offer refunds on original shipping fees for international orders unless the return is a result of our error. Customs duties, taxes, or import charges paid at the time of delivery are non-refundable.
If you are unsure about sizing, fabric, function, or suitability of any product for your needs, we encourage you to reach out before purchasing. We’re here to answer all your questions to help reduce the need for international returns whenever possible.
Items Not Eligible for Return or Exchange
Due to the personal and sensitive nature of some of our items, certain products cannot be returned or exchanged, even if unused:
- Eye pillows and facial masks (for hygiene and safety reasons)
- Opened candles or sprays (to preserve scent integrity and product freshness)
- Digital products such as downloads, guides, or gift cards
- Customized items or made-to-order products that were created specifically for you
If you’re unsure whether a particular item is returnable, please don’t hesitate to ask before ordering — we’re always happy to clarify.
Refund Process
Once your returned item is received at our facility, we’ll inspect it thoroughly to ensure that it meets our return criteria. We will then notify you by email whether your refund has been approved or declined.
If your return is approved:
- We will process the refund to the original payment method you used at checkout.
- Refunds are typically issued within 5–10 business days from the day we receive the item.
- Please keep in mind that your bank or card issuer may need additional time to reflect the refund in your account.
If your return is not approved (for example, the item shows signs of wear or damage), we will contact you directly to discuss options.
Refunds do not include original shipping fees, and we do not cover return shipping costs unless the return is the result of a mistake on our end.
Damaged or Incorrect Items
We take pride in packing every order with care. However, if your product arrives damaged, defective, or not what you ordered, please contact us within 5 calendar days of delivery. Here’s what to do:
- Email us at [insert email] with your full name and order number.
- Attach clear photos showing the item, the packaging, and the damage or issue.
- Let us know whether you’d prefer a replacement or a refund.
If your claim is approved, we’ll cover all associated costs — including reshipping, replacement, or a full refund.
We do not accept damage claims made after 5 days of delivery unless the item is under warranty for a known defect.
Late or Missing Refunds
If you haven’t received your refund after the estimated processing time, please take the following steps before contacting us:
- Check your bank account or payment provider for recent transactions.
- Contact your credit card provider or bank — it may take time before your refund is officially posted.
- If you’ve done all of the above and still don’t see your refund, feel free to email us, and we’ll help investigate.
Our Commitment
We believe that returns should be as peaceful and respectful as the intention behind your purchase. Whether you are a long-time customer or discovering our store for the first time, we are grateful for your trust and will always do our best to resolve any concern with empathy, transparency, and efficiency.
If you have questions, feedback, or simply want help choosing the right product — reach out. We’re here to support your journey from anywhere in the world.
Contact us anytime at info@sing-elections.fun
We’re always here — calmly, kindly, and with full presence.
English